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Frequently Asked Questions

What is the warranty policy?

We have the manufacturer limited warranty. Any products being claimed as originally damaged or defects are subject to the manufacturer’s repair and/or replacement policy.

Will you deliver to a residence?

Yes, but all LTL deliveries are to the curb only. If you desire inside delivery and/or lift gate service, there will be an additional delivery charge(s). Please contact customer service to discuss all residential deliveries before ordering.

How much is the Shipping and Handling Charge?

Please contact us at 1-800-530-9098, There are many factors that have to be determined when giving freight prices, such as weight, size of material and location. We will work closely with you and our freight carriers to give you the best possible shipping cost.

When will my order ship?

Most of the items leave our warehouse within 2-business days of your order, additionally, we’ve teamed up with SAIA, CUSTOM COMPANY, ROADRUNNER, DHE, Fedex, UPS and many more to offer the shortest shipping times and the most reliable service available, Please see each individual item for more information on the availability of each item. If you need expedited shipping, please contact us for rates.

Will I receive a tracking number once my items shipped?

Yes, Once your item leaves our warehouse, we will send an Email OR notify you by phone with your tracking information.

An item is missing from my shipment?

In the event you are missing an item from your shipment, please contact customer service at 1-800-530-9098 Please note that for LTL deliveries, you must note any missing items on the Bill of Lading BEFORE the driver leaves. We cannot be held responsible for missing items that are not noted upon receipt from the LTL carrier.

Shipping Charges & Delivery

We work with contract freight carriers for competitive rate quote. We will advise the most cost Effective way to ship. Orders are shipped tailgate delivery this means it is your responsibility to take the goods off the back of the truck. In the event you need the goods brought off the back of the truck to street level (this does not mean delivered inside) we need to know to give the proper freight cost. Inside delivery is also available again we need to know to give you the proper cost. Customer is responsible to unload the goods immediately upon the trucks arrival to avoid additional charges. We reserve the right to charge you for refused shipments, incorrect delivery addresses and/or services we were not informed of at the time of the freight quote. We will email you shipping details as soon as your order is shipped.

Damages & Freight

Claims When your order is picked up by the freight carrier, they sign for the product as being in good order. At this point the Carrier is responsible for delivering the product to you in good condition. It is the responsibility of you, the customer to inspect the goods before giving your required signature to the carrier. If there is visible damage to the cartons or missing cartons it must be noted on the bill of lading. It is also your responsibility to look in the cartons to make sure there is no hidden damage. If the carrier does not allow you the time to do a thorough inspection it is imperative to put on the bill of lading the following: Freight Accepted Subject to Inspection”. Customer must notify carrier within 24 hours if any damage is found, By signing subject to inspection you have given yourself 24 hours to make sure everything is OK We will help you file a freight claim on your behalf should it arise. Reimbursement for said damage will come from the freight carrier to you.